Terms & Conditions

Conditions of Contract

  1. The Contractor, The Tree Fella NE Ltd trading as The Tree Fella ™, aim to protect your personal data in accordance with our Data Protection Policy, and not to directly market our services to you without your prior permission to do so.
  2. The Client, on submitting a request for quotation, agrees to subscribe for our irregular newsletter, processed by Mailchimp.
  3. Quotations sent by The Contractor are valid for 30 days from the date of issue and take into account any ‘value’, monetary or otherwise, the arisings may have unless stated otherwise.
  4. The Contractor agrees to perform the approved works in a competent manner according to the relevant British Standards, such as BS3998:2012 ‘Tree Work Recommendations’, and in compliance with the specification of the approved quotation. Dimensions specified are approximate and, where possible, will be to the nearest appropriate pruning point.
  5. The Client, on approving a quotation, may be liable for any costs incurred by cancellation, such as traffic management permit fees, or subcontractor costs. The Client must give us a minimum 14 days notice of cancellation in order that we can attempt to reduce or eliminate cancellation costs.
  6. Jobs, raised from quotes approved by The Client, are accepted as The Contract on the basis of payment of the full invoice within 3 days of the date of invoice, unless otherwise agreed.
  7. Debris, including the branches and logs produced through our work, becomes the property of The Contractor, unless otherwise agreed, and will be removed from site as part of our visit. Timber agreed to be left, by both parties, will not be sawn to “firewood size” unless specifically agreed within the quotation. Logs will not be split unless specifically agreed within the quotation.
  8. Amendments to jobs, after quote approval, must be made by email and agreed by both parties to the contract. Alternatively, where amendments to the job have been agreed on site on the day of the works The Contractor reserves the right to invoice for any extra work at a price agreed and recorded in the job notes by the attending Team Leader.
  9. Quotations for felling and stump grinding are based on the assumption of trees being free from hidden obstructions (metal, stone etc.). In the event of as tree being impossible to fell, or a stump impossible to remove, in the normal way, the Contractor reserves the right to amend the quote accordingly.
  10. The Contract price is based on the site conditions at the time of the site assessment visit, and is based on these conditions remaining unchanged until the completion of Contract.
  11. The Contractor reserves the right to amend the quotation, up to and including the day of works, in the event there are changes to the site/ground conditions since the original visit, or additional work is required in order to carry out the agreed works.
  12. Where applicable, Value Added Tax will be charged at the current rate of 20%. The company VAT registration number is 341407236.
  13. Complaints which may arise from work performed under any Contract arising from any approved quotation must be made within a period of 7 days from completion of the job, the closing of the Contract.
  14. Following The Clients approval of the quotation, The Contractor will check if trees are protected by Tree Preservation Order (TPO) and/or Conservation Area (CA) with Local Planning Authorities prior to booking dates for the job. Where permission is required under these protections we may contact you to discuss a small additional fee to cover the administration time. This will be treat as an Amendment to the Contract.
  15. Where works are proposed to a third party tree or hedge, i.e. ‘a neighbours tree’, the Contractor will require written confirmation from the tree owner (‘the neighbour’) that the works are agreed upon and where necessary, that access is permitted. If works only apply to overhanging branches that can be pruned from the Client’s property, then permission is not required but the neighbour should be advised and offered back the arisings (branches etc.).
  16. The Contractor will consider if a Felling License is required from the Forestry Commission, or if any other permissions/consultations may be required, i.e. Natural England, Environment Agency. The contractor may wish to amend the quote to cover any administration time incurred as a result.
  17. Private Covenants may be in place on your property and no liability shall be attached to The Contractor for any breach of any such covenant.
  18. Whilst every effort is taken to ensure that Underground Services are recorded as part of our site assessment the liability for any unknown services at a Client’s property is solely the liability of the Client, unless a plan showing the exact location of the underground service (pipes, wires, cables etc) has been forwarded to us, and acknowledged by us, prior to quote approval. The contractor accepts no liability for any damage caused by a result of work performed under the Contract, or for any costs resulting from damage, such as loss of business, and the Client shall be solely liable for any such damage.
  19. Any charge for removal and/or reinstatement of Overhead Services (power lines, telephone lines etc.) is to be the sole responsibility of The Client, unless otherwise agreed in writing with The Contractor.
  20. The Contractor will not be liable for any damages or otherwise because of non-performance of a Contract arising on account of adverse weather conditions, strikes, lock-outs, war or civil commotion, or due to causes beyond our control. Further, we retain the right in such circumstances to cancel the Contract in whole or in part. Completion dates shall be contingent upon weather conditions.
  21. The Contractor has Public Liability, Employers Liability and Professional Indemnity Insurance and a copy of our insurance certificate is available on request.
  22. The Contractor will undertake the works as scheduled but is aware of/may be constrained by ecological and wildlife legislation including:
    • Wildlife and Countryside Act 1981
    • Countryside and Rights of Way Act 2000
    • Conservation of Habitats and Species Regs. 2017
  23. The Contractor is legally required to assess the impact of the works which may result in works being delayed as a result of nesting birds, roosting bats or similar being present.
  24. The Contractor will be leave the site generally ‘clean, tidy and safe’. Because of the very nature of the works including the production of wood dust, chainsaw/wood chippings/twigs/leaves and needles etc. and the traversing of the site by personnel, it will not be as it was prior to commencement of works. Rest assured, most of the time the site is cleaner than when we arrived. If the works spread over multiple days, the site will be left appropriately and safe and as agreed with the client beforehand.

Terms of Contract

  1. Safety & Work Standards, unless otherwise stated, will meet or exceed BS3998:2010 ‘Tree Work: Recommendations’, FISA Safety Guides and Arboricultural Association Technical Guidance. The Contractor will operate in accordance with good industry practice, their Health & Safety Policy and Procedures and undertake Site Specific Risk Assessments (the outcomes of which may place constraints on the site whilst works are in progress, i.e. the client can’t access their shed without prior agreement from ground staff.)
  2. Pruning, the act of removing branches, will involved branches being removed by cutting as per BS3998:2010
  3. Removal of deadwood, unless otherwise specified, refers to the removal of dead branches deemed to be of greater risk than the acts involved in removing them. The size, and position of deadwood will be taken into account, as well as the method of access required to remove the branch. This means some dead branches may not be removed as part of our deadwood removal works.
  4. The main aim of Formative Pruning is to produce a tree which in maturity will be free from any major physical weaknesses and which will complement the management objectives for the site.
  5. Crown thinning is the removal of a small percentage of foliage leaving an even density of retained foliage throughout a well-spaced and balanced branch structure which could, if required, provide an adequate framework for a possible future crown reduction.
  6. Crown reduction alleviates biomechanical stress by reducing both the leverage and the sail area of the tree, and can allow retention of a tree in a confined space. It can also be used to create a desired appearance or to make the tree more suited to its surroundings. Unlike topping, it retains the main framework of the crown and therefore a high proportion of the foliage-bearing structure, which is important for the maintenance of vitality. Not all species or individual trees are appropriate candidates for reduction.
  7. Crown thinning is the act of removing a proportion of secondary and small live branches throughout the crown.
  8. Crown lifting is pruning to achieve a desired vertical clearance above ground level or other surface.
  9. Felling is the removal of a tree, with the stump being cut cleanly and as close to ground level as practicable, without damaging the chainsaw or chain, or causing increased risk to the chainsaw operator.
  10. Stump Grinding depth will be specified within the quotation. Where depth is not specified this will be to a depth of 150mm below the immediately adjacent ground level, and will include buttress roots, but will not include lateral roots unless otherwise specified.
  11. Tree Inspection is, unless otherwise specified, the act of visually observing a tree. Observations and recommendations will, unless otherwise specified, be recorded in a report format that is presented to the client along with the invoice.

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