Terms & Conditions

The Client, the person or business accepting the quote – and in doing so, instructing the works – agrees to the following terms and conditions with us, the Contractor (The Tree Fella NE Ltd).
  1. The Client has 14 days to cancel the contract (in writing) from the acceptance date. In the event of cancellation at short notice costs may be proportionally incurred by the Client
  2. The Contractor will aim to protect your personal data in accordance with our Data Protection Policy and not to directly market our services to you without your prior permission to do so.
  3. Our quotations are valid for 30 days from the date of issues and take into account any ‘value’, monetary or otherwise, the arisings may have unless stated otherwise.
  4. All works will be in accordance with the current British Standard 3998 ‘Tree Work Recommendations’ where possible unless specified otherwise. Dimensions specified are approximate and, wherever possible, will be to the nearest appropriate pruning point.
  5. In the event of a variation to the quotation, the quotation will be revised accordingly, either electronically in advance or in handwritten on the day of work, with agreed amendments signed by the contractor and the client. Acceptable variations include;
    • Amendments to works required prior to arriving on site
    • Changes in site/ground conditions since the original visit, or
    • Additional works requested/required whilst on site
  6. Stump-grinding will be to a depth of 150mm below the immediately adjacent ground level and will include the removal of the stump and buttress roots but will not include lateral roots unless otherwise specified. The Client will advise the Contractor of any underground services in the vicinity of the stump prior to starting the job.
  7. All arisings (inc. twigs/branches/woodchips/logs/trunks/foliage etc) will be removed from the site and become the property of the contractor unless specifically stated otherwise in the quotation.
  8. On completion of the works, an invoice will be raised and payment is required within 1 day OR payment is required in full on completion of the quoted works. Any unsatisfactory completed jobs MUST be notified, in writing/email, to the Contractor within a period of 24 hours.
  9. Following the Client’s acceptance of a quotation, the Contractor will check with the Local Planning Authority (LPA):
    • Whether the tree(s) is(are) the subject of a Tree Preservation Order
    • Whether the tree(s) is(are) located within a Conservation Area
  10. The Contractor will also consider whether a Felling Licence is required from the Forestry Commission (FC) or if any other permissions/consultations are required, i.e. Natural England / Environment Agency. NB Please note, if the contractor undertakes the necessary LPA application/notification an appropriate administrative charge of £75 will/may be incurred. Similarly, a charge may be incurred for the obtainment of a Forestry Commission felling licence.
  11. Where works are proposed to third party trees, i.e. ‘neighbours trees’, the Contractor will require written confirmation from the tree owner (‘the neighbours’) that the works are agreed upon and where necessary, that access is permitted. If works only apply to overhanging branches that can be pruned from within the Client’s property then permission is not required but the neighbour should be advised where practicable.
  12. The Contractor has Public Liability, Employers Liability, and Professional Indemnity Insurance and a copy of the certificate is available on request. The Contractor will operate in accordance with good industry practice, their Health & Safety Policy and Procedures and undertake Site Specific Risk Assessments (the outcomes of which may place constraints on the site whilst works are in progress, i.e. the client can’t access their shed without prior agreement from ground staff.)
  13. The site will be left generally ‘clean, tidy and safe’ but because of the very nature of the works including the production of wood dust, chainsaw/wood chippings/twigs/leaves and needles etc. and the traversing of the site by personnel, it will not be as it was prior to commencement of works. Rest assured, most of the time the site is cleaner than when we arrived.
  14. If the works spread over multiple days, the site will be left appropriately and safe and as agreed with the client beforehand
  15. The Contractor will undertake the works as scheduled but is aware of/may be constrained by ecological and wildlife legislation including:
    • Wildlife and Countryside Act 1981
    • Countryside and Rights of Way Act 2000
    • Conservation of Habitats and Species Regs. 2017
  16. The Contractor is legally required to assess the impact of the works which may result in works being delayed as a result of nesting birds, roosting bats or similar being present.